WE PAY SHIPPING ON ORDERS OVER $99
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Shipping & Return Information
1. How long will it take for my order to ship out? Some orders may ship out the same day or next day provided it is not a special order item and it is in stock. We usually ship UPS ground or FEDEX which usually delivers in 4 to 5 business days. If you wish quicker service, please check the appropriate box at checkout.
2. What if I ordered the wrong size, can I return it? Yes, you can, but please follow the guidelines on our web page for determining size. You will be asked to contact us before you return the skates. Do so by emailing us at firstname.lastname@example.org and give us your full information. The items can only be returned with pre-authorization. You will be asked to pay for the cost of shipping.both ways. If you decide not to exchange your skates for another pair, you will not be charged a restocking fee. All returned skates must be in their original boxes or they cannot be returned. Exchanges and returns must be initiated in 30 days after you receive the skates. 45 days are allowed for the December holidays.
If we made the mistake in the order, of course the cost of shipping, etc. will be on us.
If you ordered custom skates, some are returnable and others are not. You can tell the difference by looking at the description. If the description does not say it is NOT returnable, then it can be returned. Also, no skates can be returned for any reason if they have been used for skating.
3. Can you ship to a Post Office Box? Our shipping provider is UPS or FEDEX and they do not deliver to P.O. Boxes. Please give us a physical address.
4. We ship to addresses in the U.S and internationally. If you are from Canada, you must chose UPS Canada and not UPS shipping on the order page.
5. Free shipping internationally is available if the total is over $699.99 However, the total weight of the order must be 40 pounds or less to receive free shipping. Anything above 40 pounds will be charged $10 a pound Once the skate order is weighed we will inform the customer if there would need to be additional cost. If additional cost are required, the customer can decide either to pay the additional amount on cancel the order
WHY CHOOSE US?
1. We will take great care of your order start to finish. Read what our happy customers have to say.
2. We will ship out your order promptly. Usually it is sent out the next day an order is placed. If placed early in the morning, the order could possibly go out that day.
3. We will send out your order to arrive at your destination no longer than 4 to 5 business days from the date it is sent out in continental United States. Most orders take just 1 to 3 days to arrive at your home. You can request Next Day or 2nd Day delivery at an additional fee as shown on the order page.
4. We will not charge you a restocking fee for any item returned.
The most important promise of My Roller Skate World
We will give you the ABSOLUTE BEST customer service!
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