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Return & Exchange Policy

Your satisfaction is our most important concern! WE DO NOT CHARGE A RESTOCKING FEE!!! But your skates cannot be used and MUST be in their original boxes and NO sign of wear.

If your order is incorrect and not as you ordered it, please email us at sales@myrollerskateworld.com or call us immediately at 888-899-6128 so we may correct the error! If it was our mistake, we will fix it at no extra charge to you! You must contact us no later than 20 days after delivery.

Sometimes an item listed is currently not available. When that happens, it means that it is carried by one of our wholesalers and they don't have it currently in stock. When we find out this information, we will refund your money if that is what you want to do. We can not promise to provide a similar item at the same price unless the costs are similar.

You must email or call us for instructions BEFORE returning the skates. Your return can not be accepted without prior approval. Thank you for your cooperation.

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EXCHANGES: Do you need to get a size larger? Smaller? Different skate? No problem! We'll try to make this as painless as possible:

Email us at sales@myrollerskateworld.com or call us toll free at 888-899-6128 for instructions. Please don't ship anything back to us without letting us know. The customer is responsible for all shipping charges, BUT REMEMBER WE DON'T CHARGE A RESTOCKING FEE. Customers must pay for the return shipping UNLESS their was a mistake with the order or a problem with the order, then we pay for it. Canadian and International customers must always pay for return shipping. Exchanges must be initiated in 30 days after you receive the skates. 45 days are allowed for the December holidays.

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RETURNS: Do you need to return your new, unused skates? That's fine!

Email us at sales@myrollerskateworld.com or call us toll free at 888-899-6128 for instructions. Do not ship anything back to us without letting us know. The customer is responsible for all shipping charges. If you received free shipping on the order, the price of the shipping will be deducted from the purchase price. Customers must pay for the return shipping UNLESS their was a mistake with the order or a problem with the order, then we pay for it. Canadian and International customers must always pay for return shipping. Once we receive the item we will credit your card. WE DO NOT CHARGE A RESTOCKING FEE!!

All exchanges and returns must be in unused, original condition with original packaging. Returns must be initiated in 30 days after you receive the skates. 45 days are allowed for the December holidays.



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Please note that custom ordered skates can not be returned. These skates will have in its description stating that "it is a custom ordered skate and can not be returned".

We are proud of our return and exchange policy. There are very few stores that do not charge a "restocking fee". We want you to be satisfied with your purchase. Because you are ordering online and cannot personally try on the skates, you need to have the satisfaction that you can return a skate if it does not fit.


WHY CHOOSE US?

Because we promise you:

1. We will take great care of your order start to finish. Read what our happy customers have to say.

2. We will ship out your order promptly. Usually it is sent out the next day an order is placed. If placed early in the morning, the order could possibly go out that day.

3. We will send out your order to arrive at your destination no longer than 4 to 5 business days from the date it is sent out in continental United States. Most orders take just 1 to 3 days to arrive at your home. You can request Next Day or 2nd Day delivery at an additional fee as shown on the order page.

4. We will not charge you a restocking fee for any item returned.

The most important promise of My Roller Skate World

We will give you the ABSOLUTE BEST customer service!

Return & Exchange Policy